FAQ'S

Yes, we do! That is the best part about our company! Although we charge affordable prices for our cleaning services, we offer a guarantee on the quality and standard of the services provided. If the cleaning falls below industry standards, you can contact us, and our experienced team will resolve the issue.

Bashi Multiple offers a bond-back guarantee on end-of-lease cleaning services. If you fail to get your full bond amount back due to a cleaning-related issue, we will return to the property to rectify the problem at no extra cost (as long as the items are part of the end-of-lease cleaning package).

We clean both furnished and unfurnished properties. However, it’s recommended to remove personal belongings and furniture before cleaning for move-out or end-of-lease services. This allows our cleaners to thoroughly clean all areas, including floors, carpets, and corners.

We use eco-friendly, non-toxic products that are safe for both pets and children.

In the basic package for move-in and move-out services, we include mopping and vacuuming of hard floors. For carpet or upholstery cleaning, we have specialized teams. Please let us know your requirements when booking.

Our cleaners can provide basic sprays, wipes, a vacuum cleaner, a mop, and disinfectant products for a small additional surcharge of $5 per hour. If preferred, cleaners can also use equipment provided by the customer at the property.

All cleaners undergo a thorough screening process, including a National Police Check. We also encourage clients to provide regular feedback to maintain high-quality service standards.

We consider factors such as reliability, quality ratings, location, and availability when matching you with a cleaner. If the assigned cleaner isn’t the right fit, we are happy to arrange a replacement.

Yes, our end of lease cleaning comes with a bond-back guarantee.

Single cleans cost $54 per hour with a minimum of 2 hours. Regular cleans (weekly, fortnightly, or monthly) are $44 per hour. An additional $5 per hour applies if cleaners provide their own equipment.

For regular cleans, you can expect the same cleaner each time. If your regular cleaner becomes unavailable, we will notify you and arrange a suitable replacement. You can also request a new cleaner if needed.

Absolutely! All our cleaners are fully insured for your peace of mind.

The duration depends on the size and condition of your home, typically ranging from 2 to 6 hours. As a guideline, we recommend 30 minutes per room for a regularly cleaned home. You can adjust the duration and specify which areas need cleaning.

The process typically takes 1-2 hours, depending on the room size.

If additional time is required and the cleaner’s schedule permits, they can stay longer to complete extra tasks. Please notify us to adjust your account as necessary.

Yes, we offer same-day services subject to availability.